RES Software Customer Portal

Users cannot log on to RES PowerFuse. After the first splash screen, the screen remains blue.

Administrators do not experience any problems when starting RES PowerFuse.

Cause 1 - User permissions on .dll, .ocx, .tlb, and .olb are not set correctly
57% probability.

The permissions of the files with the extensions .dll, .ocx, .tlb, and .olb located in the folder "%systemroot%\system32" are not set correctly.

Solution 1.1 - HOWTO: Set File Permission Settings for RES PowerFuse 7.03SR3 or earlier
95% probability.

Please make sure that the following file permissions have been assigned:

FILES, FOLDERS AND DATABASE PERMISSIONS

To configure the correct permissions for the RES PowerFuse software and databases, it is advisable to set up 3 groups.

[PFUsers] = Consists of all users of RES PowerFuse
[AppMan] = Consists of application managers of RES PowerFuse
[TechMan] = Consists of technical managers of RES PowerFuse

An overview of permission settings:

a) Program directory RES PowerFuse (C:\program files\RES PowerFuse)
Requires: Read/Execute permissions for [PFUsers].

b) Data subdirectory in Program directory RES PowerFuse
Requires: Write/Read/Execute/Modify permissions for [PFUsers]

c) System32 subdirectory in Windows directory (C:\winnt\system32)
Requires: Read permission for [PFUsers] for files with extensions:
.dll, .ocx, .tlb, .olb

d) Fonts subdirectory in Windows directory (C:\winnt\fonts)
Requires: Read permissions for [PFUsers]

e) Database share PowerMenu on fileserver (hidden share is recommended)
Requires: Read/Write share permissions for [PFUsers] defined on share level
Read permissions for [Everyone] defined on the root directory of share

NOTE: If you use Windows 2000, shares will be created with "Full control" access for everyone on share level by default.
If you use Windows 2003, shares will be created with "Read" access for everyone on share level by default. Make sure you change this to "Change" if you use Windows 2003.

Subdirectories of the database

a) \Conc
Requires: Write/Read/Execute/Modify permissions for [PFUsers]

b) \Data
Requires: Read permissions for [PFUsers]
Write/Read/Execute/Modify permissions for [TechMan]

c) \Icon
Requires: Read permissions for [PFUsers]
Write/Read/Execute/Modify permissions for [TechMan]

d) \ModelDir
Requires: Read permissions for [PFUsers]
Write/Read/Execute/Modify permissions for [TechMan]

e) \PwrStart
Requires: Read permissions for [PFUsers]
Write/Read/Execute/Modify permissions for [TechMan]

f) \Watch
Requires: Write/Read/Execute/Modify permissions for [PFUsers]

g) \TPI
Requires: Write/Read/Execute/Modify permissions for [TechMan]
Read permissions for [PFUsers]

Files

a) \Data\appusers.*
Requires: Write/Read/Execute/Modify permissions for [AppMan]

b) \Data\seats.*
Requires: Write/Read/Execute/Modify permissions for [PFUsers]

c) \Data\pt*.*
Requires: Write/Read/Execute/Modify permissions for [PFUsers]

RES Permissions Settings

If your computer runs Windows 2000 or later, use Local Security Policy and Computer Management located under Administrative Tools, to assign the local security rights to the newly created domain service account. If your computer runs Windows NT or earlier, use the local User Manager to assign local security rights to the newly created domain service account.

The following local security rights must be assigned:

a) Log on as a service
b) Act as part of the operating system
c) Member of the local administrators group

RES Service—Used Port
The RES PowerFuse session and the RES Service use port 1942 to communicate through IP. Port number 1942 (and 3163 used by previous versions of the RES Subscriber) has been assigned by the Internet Assigned Numbers Authority (IANA) and is reserved for global use by RES Applications. Make sure this port is available in your network.

Cause 2 - The RES Service is not started
43% probability.

The RES Service is not started.

Solution 2.1 - Check RES Service settings
95% probability.

When you install RES PowerFuse 7.03 or earlier, the Real Enterprise Service will also be installed. This is an application used by RES PowerFuse that runs as a service. It is installed on Terminal Servers, workstations and laptops. The Real Enterprise Service requires a high-level administrative user account. This account must have read and write permissions to the database share.

If you want to run the service with an administrative user account, you can create a new account using Computer Management or Active Directory Users and Computers from the Administrative Tools menu (not applicable for laptop installations). For Windows 2000 or later, use Local Security Policy and Computer Management in the Administrative Tools folder to assign the local security rights to the newly created domain service account. For Windows NT or earlier, use the local User Manager to assign the local security rights to the newly created domain service account.

The following local security rights should be assigned tot the Real Enterprise Service:
1) Log on as a service.
2) Act as part of the operating system.
3) Member of the local administrators group.

The following domain security rights must be assigned:
1) Equal or higher permissions than [TechMan].
2) Citrix Administrator when using Citrix MetaFrame XP or later.

See also Knowledge Base article:
http://support.res.eu/Modules/Support/KnowledgeBaseArticle.aspx?id=1191

Copyright © 1998-2011 Real Enterprise Solutions Development B.V. All rights reserved, U.S. Pat. No. "US 7,433,962", patents pending. RES, RES Workspace Manager, RES Automation Manager, the RES logo and the RES Workspace Manager Logo are registered trademarks of Real Enterprise Solutions Nederland B.V. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other product names, company names, marks, logos, and symbols are trademarks of their respective owners.