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The library contains the knowledge base and administration guides. The administration guides will open in a new window or tabpage.

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Collapse RES Workspace Manager (RES PowerFuse)

RES Workspace Manager (RES PowerFuse)

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AppGuard / Security Management

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Application Management

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Building Blocks

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Configuration Management

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Desktop Enviroment / Management

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Partly Managed Workstations

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Real Access Manager/Access Wizard

Expand Real File Manager

Real File Manager

Expand User Settings

"Check application availability on client" feature not working in combination with environmental variables in command line

"Command Prompt Here" tweak does not open in the selected folder

"Configuring AppGuard" and/or "Processing Security Management" during logon takes a long time

"Do not show this again" check boxes have no effect

"Do you want to keep this Setting" dialog box not displayed when changing display settings (subscribed)

"My Computer" not visible when saving documents

"My Documents" and "My Computer" icon cannot be removed from the desktop

"RES PowerFuse Settings" menu empty

"Scan for Viruses" (McAfee) appears in context menu

.Htm attachment in Outlook gives "File not found" error

100% CPU Time when opening a file dialog box in a SoftGrid environment

Ad-Aware removes pwrstart from shell

Additional Internet Explorer windows opened

Administrator has all application and all rights in RES PowerFuse

Adobe Distiller fails to write to PDF

After "Configuring AppGuard" or "Engaging AppGuard", the logon process stops

After closing an application, pwrmenu.exe takes all CPU time

After logon only "My Documents” is available

After updating RES PowerFuse 2008 with Revision 2, user logons and loading the RES PowerFuse Management Console take a long time

All open windows begin to flicker when minimizing seamless application

An error appears when using Windows Key + E key in combination with the Windows shell

AppGuard authentication rule on application level appears to be ignored

Application .ini file not used on the user home drive

Application causes pwrmenu.exe to crash and restart

Application creates files in the %RESPFDIR%\ directory

Application floating on taskbar after minimizing

Application icon is lost in user Start menu and Real Enterprise Manger

Application Icons in the Real Enterprise Manager and RES PowerFuse sessions not visible

Application ID published application visible for users

Application is not started but activates other application

Application not functional because explorer.exe is not running

Application not started in the system tray

Application remains in taskbar after session is logged off

Application window not visible

Application windows disappear behind/before taskbar

Applications and settings based on Groups and/or OU`s unavailable

Applications run in local taskbar with RES Subscriber Agent/RES Workspace Extender

Applications sometimes start minimized when starting an application from the RES PowerFuse desktop

Auto Refresh is forced by the system every 15 minutes

AutoLaunched application also starts for published application

AutoLaunched applications are not started

AutoLaunched applications for all users also launched as published applications

Bad performance when logging on, using the start menu, and/or starting/closing applications

Browsing Start menu with cursor keys does not function correctly

Bypassing maximum instances by clicking rapidly

Cannot run Windows Explorer in browse mode

CD-ROM autoplay is not functional when using the RES PowerFuse Shell

Changing default language does not have any effect

Child menu of disabled menu visible when using Windows shell

Chinese characters in combination with Client Drive Mappings will be changed to question marks in Explorer

Clicking .lnk opens file as picture instead of opening the link location

Clicking the "Lock Desktop" icon activates the local \subscribed screensaver instead of the Citrix\Terminal Server screensaver

Client drives are not displayed or not accessable in a RES PowerFuse or RES Workspace Manager session

Client printers not always available

Computer shuts down instead of restarts

Conflicts between RES PowerFuse and McAfee VirusScan Enterprise 7

Context menu in Explorer and desktop not working in RES PowerFuse windows shell

Context menu item "Volume Shadow Copy" does not fully work in RES PowerFuse shell

Controls from the context menu in Workspace sessions do not work

Copy/Paste issues

CTRL-ALT-DEL shuts down local session

Cursor disappears when using print screen button

Database execution error: [MySQL][ODBC 3.51 Driver][mysqld-5.0.24a-Debian_9-log]Table `wisdom.SysObjects` doesn`t exist

Default Desktop Colors not working for existing users

Default settings not set with "Create RES PowerFuse Desktop as published application"

Delay when opening Office with a file from Explorer

Delay when switching between menus in Microsoft Office 97

Description Window (RES PowerFuse shell) is visible, although it is set to hidden

Desktop icons not placed correctly on 64-bit machine with RES PowerFuse

Desktop is empty after ending RES Subscriber Terminal Session

Desktop shortcuts are moved to mslinks folder

Document icons are not displayed

Documents not opened in Internet Explorer browser window

DOS Applications do not run Full Screen

Drive mappings, substitutes and/or variables are set without group membership

E-mail cannot be delivered if Outlook is configured with the "Internet e-mail" template in RES PowerFuse Instant Mail

Empty desktop after unlocking disconnected session

Empty Desktop folder removed from user`s desktop

Empty desktop when starting RES PowerFuse

Enumerating LDAP information takes very long time

Error message: "Access to the resource has been disallowed" when browsing to an UNC path

Error message: "Could not find the main class java"

Error message: "It is not allowed to use this application"

Error message: "My Computer or Windows Explorer has not been properly initialized yet, try again later"

Error message: "Total size of files and folders is larger..."

Error message: "Unable to open file due to a disk or network error"

Error message: (-2147220999) Automation error, Error in the DLL - fysnsanityCheck2 - pwr*.exe

Error message: (339) Component `threed32.ocx` or one of its dependencies not correctly registered: a file is missing or invalid - pwrmenu.exe

Error message: (35601) Element not found - frmMaintainModelDir.cmdAdd_Click - when adding files in ModelDir - pwrtech.exe

Error message: (384) A form can`t be moved or sized while minimized or maximized - frmHelpDesk.Form.Load

Error message: (5) Invalid procedure call or argument - CreateDesktopLinks - pwrmenu.exe

Error message: (5) Invalid procedure call or argument - frmTech.miCreateBuildingBlock - pwrtech.exe

Error message: (5) Invalid Procedure call or argument - ProcessRegFile - pwrmenu.exe

Error message: (5) Invalid procedure call or argument - ShowTaskList - pwrmenu.exe

Error message: (53) File not found - ReadShellLinkModel - pwrmenu.exe

Error message: (75) Path/File access error - SaveQuickLinks - pwrmenu.exe

Error message: (76) Path not found - SaveDesktopLinks - pwrmenu.exe

Error message: 481 Invalid Picture

Error message: Application can’t be started

Error message: Application cannot be started - when trying to start an application with a *.lnk file

Error message: Creation of folder `respf` failed with code 1

Error message: Error 40041: Object Collection: Couldn’t find item indicated by text

Error message: Error 5 invalid procedure call or argument - frmEditRegistry.RemoveKey - pwrtech.exe

Error message: Event ID:1000 Windows could not save the registry settings

Error message: Initialization of the dynamic link library %SystemRoot%\system32\user32.dll failed, the process is terminating abnormally

Error Message: modShellLink.WriteShellLinkFast - (76) Path not found - pwrmenu.exe

Error message: NTVDM has encountered a System Error. Access is denied.

Error message: pfwsmgr.exe - error (13) Type mismatch - sharedpfds.getuserinf

Error message: PowerMenu cannot save information into your home directory

Error message: Trial mode, not a Terminal site

Error opening attachment in Outlook 98

Error when trying to shadow a user session

Every Hyperlink or Image will be opened in new Internet Explorer windows

Explorer browser window will be displayed instead of RES PowerFuse session

Explorer crashes while performing a search

Explorer does not respond for short amount of time

Explorer shell not started

File association unable to open second instance of Microsoft Office application

File attributes in pwrmenu dir on homedrive do not correspond with homedirection

File sizes of Real File Manager do not correspond to those in Windows Explorer

First time shell init fails on Windows XP

Global AutoLaunch applications order is not clear

How much data does RES PowerFuse generate over an ICA or RDP connection?

HOWTO: Change a user`s international keyboard layout

HOWTO: Change application timeout/Not Responding Time

HOWTO: Change default Explorer view

HOWTO: Change default icon size in Start menu for new users

HOWTO: Change the user shell

HOWTO: Configure user-specified wallpaper

HOWTO: Connect to a published desktop instead of local desktop with laptop

HOWTO: Create "Search for Files and Folders" menu item in RES PowerFuse Shell

HOWTO: Create a shortcut to the "My Documents" folder in the RES PowerFuse shell

HOWTO: Create a Start menu that adapts to the selected language

HOWTO: Disable RES PowerFuse system tray icons

HOWTO: Disable screensaver tab in Display settings

HOWTO: Disable System Restore

HOWTO: Disable the icon on the PlaceBar in the File/Open dialog

HOWTO: Edit the "RES PowerFuse Settings" name in the Start menu

HOWTO: Enable "Open With" functionality for specific users

HOWTO: Enable Active Desktop in RES PowerFuse

HOWTO: Give users the "PowerPanel", "Powerprint", and/or "Refresh Start menu" application

HOWTO: Make "dial up networking" available

HOWTO: Make Control Panel Applets (CPL files) available as application in RES PowerFuse/RES Workspace Manager

HOWTO: Modify Screensaver settings

HOWTO: Present "Refresh" as an application

HOWTO: Prevent hyperlinks from being started

HOWTO: Prevent users from saving files to desktop in Windows shell

HOWTO: Print Microsoft Word attachments directly from Microsoft Outlook

HOWTO: Provide a user with the "Run" command

HOWTO: Remove "Log Off" from the Start menu

HOWTO: Remove "Synchronize..." from Tools menu in Internet Explorer

HOWTO: Remove items from "New" in the context menu

HOWTO: Remove search option from the context menu

HOWTO: Remove the "Run As" option from shortcuts

HOWTO: Remove the Security tab from the Windows Explorer

HOWTO: Start applications from the Start menu with the "Run as" command

HOWTO: Start RES PowerFuse automatically for normal users at logon

HOWTO: Start Word with a template (.dot file) as a new document and AutoLaunch a Macro

HOWTO: Swap mouse buttons in RES PowerFuse

HOWTO: Use Server time instead of client time in session

Hung sessions at logon, pwrmenu.exe takes a lot of memory

ICA connection does not load RES PowerFuse correctly

Icons appear with additional "Head" icon

Icons randomly change into different icons

Incorrect icons are shown on the taskbar

INFO: Database icon colors explained

Internet Explorer does not display web pages correctly

Is it possible for users to enter their own parameters for a RES PowerFuse application?

It takes almost 30 seconds to start a SoftGrid application

Laptop logon is slow at remote locations

Linking data between applications and databases/macros is slow

Local RES PowerFuse taskbar stays on top of full screen application and full screen Terminal Server sessions

Logon hangs by Enumerating groups

Logon hangs on "Applying personal document settings..."

Logon hangs on "Detecting Connection State"

Long delays when browsing network resources

Mandatory shortcuts displayed twice on the desktop and/or Quicklaunch after refreshing session

McAfee systemtray icon not displayed

Menu option Tools > Folder options is not available

Messages and text not displayed correctly

Microsoft Office 2000 Help function only starts minimized, cannot maximize (only close)

Microsoft Office XP applications slow or not responding

Microsoft Outlook automatically adds a shortcut to the QuickLaunch toolbar

Microsoft Outlook crashes when creating mail in a different language

Microsoft Word does not start when Word used as e-mail editor

Minimized Access Runtime application not displayed on taskbar

Minimized application windows are not restored correctly

MMS link starts "Citrix Internet Explorer" instead of "Windows Media Player"

MSI installer pops up when starting the Real Enterprise Manager

Network drive is disconnected after certain time

New application: "Refresh start menu" while nothing has changed

New Applications dialog displayed, although no new applications are made available

No drives visible when saving file

No Favorites Option in Explorer toolbar

No icons displayed on desktop when RES PowerFuse shell applied

No interaction between PwrStart managed application Outlook and Local system tray

No menu items in Start menu

No subscribed applications after connection loss

Non-responsive session when receiving e-mail

Not all users displayed in PowerLaunch pull-down list

Not possible to configure different Taskbar settings for local RES PowerFuse desktop and RES PowerFuse session

Notification message for disabled published applications not displayed

Notification message for maximum number of licenses published applications not displayed

Office applications do not start or start very slowly

Old or missing configuration items in RES PowerFuse Environment

Open/Save dialog box not displayed and/or error message will be displayed

Opening "Compressed Folders" from Outlook as attachment does not work in RES PowerFuse Shell

Outlook attachment settings are not saved

Outlook Express icon is placed in Start menu

Password needs to be typed multiple times before returning to desktop

PowerPanel unable to add icons to Desktop or Quicklaunch bar in Windows shell

PowerZone printers are not connected when reconnecting to an existing session from another PowerZone

Previous version of file in Windows

Published application Adobe Acrobat Reader or Microsoft Office does not end session when closed

Published application settings not correct

Pwrmenu.exe deletes folders

Pwrmenu.exe stops responding when logging off

Pwrmenu.exe stops responding, taskbar freezes

QuickLaunch and Desktop items disappear when starting pwrmenu.exe /PowerPanel

QuickLaunch bar cannot be enabled

Real Enterprise Manager did not remove the published application

Recent application list does not change

Recently opened documents not available

RES PowerFuse hangs on splash screen "Unlocking User Registry...", "Locking User Registry...", and/or "Applying Common Shell Settings..."

RES PowerFuse hangs while starting a session

RES PowerFuse Menu bar is displayed during a seamless RDP session

RES PowerFuse refreshes automatically after screen adjustments

RES PowerFuse relaunches with every application

RES PowerFuse splash screen appears red (Admin rights)

RES PowerFuse splash screen will be maximized to full screen size

RES PowerFuse taskbar appears above or on top of the Windows taskbar in an ICA Session

RES Subscriber menu displayed after starting ICA or RDP session

RES Wisdom Query Installed Programs does not return all installed applications

Restore button for User Settings is not available in the Workspace Preferences

Right-click / copy an executable results in AppGuard notification

Right-click Search / Find in Windows Explorer generates error message

Run keys are skipped by RES PowerFuse / RES Workspace Manager

Saving documents from Office applications very slow

Screensaver is not secure

Screensaver locks session after x seconds

Screensaver not actived when using a seamless RES PowerFuse session

Screensaver settings do not seem to have effect

Search button in Windows Explorer generates AppGuard blocked file message notexists.*

Search function in Windows shell is not working

Second Office document opened in new Office application instance

Session/Taskbar hangs for 15 seconds when starting application

SessionGuard not working

Sessions automatically log off after RES PowerFuse splash screen

SetShell is unable to connect to system

Setting default printer takes long during log on

Shortcut of unmanaged application disappears from desktop

Some context menu items in Explorer in the RES PowerFuse Shell are not working

Specific RDP policy not functioning in RES PowerFuse

Specific subscribed application cannot be launched

Splash screen stays on top of application started with external task

Square visible in upper-left corner after refresh when using Windows shell

Start menu not sorted as expected

Starting up applications take a long time

Struisrv.exe causes users being unable to log off

Subscribed explorer.exe not possible

Subscribed screensaver displays empty desktop after typing password

Subscribed screensaver not working with online= construction

Suspend/Hibernate function not working

Swapped mouse buttons not functional in published application

System tray icon of subscribed application not visible in terminal/Citrix session

Systray icon VPN connection unavailable

Taskbar button has different name than application bar

Taskbar disappears at random in RES PowerFuse ICA session or after unlocking the desktop

Taskbar halfway down the screen

Taskbar is stretched on both screens when using dual monitors

Terminal Server Client Shortcut Key Combinations

The "Keep taskbar on top..." option does not work when launching a full screen RDP session from RES PowerFuse

The "Look In" and "Save As" Boxes in Common Dialog Boxes Are Slow

The option "Windows in Taskbar" does not work in Microsoft Excel when using the RES PowerFuse shell

The RES PowerFuse desktop is started when administrator logs on to a Console

Tobit configuration screen remains on the taskbar

Unable to activate screensaver

Unable to change default language spelling checker in Microsoft Word

Unable to change display setting on workstation

Unable to hide client drives when RDP 5.2 is used

Unable to hide Control Panel, Printer and Network Settings in the Microsoft Windows Start Menu

Unable to hide home drive

Unable to maximize a minimized subscribed application

Unable to place shortcuts or documents on the desktop

Unable to start RES PowerFuse sessions and Real Enterprise Manager

Unable to unlock screensaver

Unable to use Netop with RES PowerFuse

Unexpected behavior with specific applications (window-switching)

Unknown folder "Startup", which disappears after a refresh

Unwanted Drive Query (floppy A:) at logon or when opening Windows Explorer

USB Key (drive) is not mapped when plugged into the system

Use of ".t." and ".f." results in hanging sessions, "Access Control List Details" and "Event Log"

User can log on multiple times, but not twice on the same server

User can log on to RES PowerFuse in two different environments

User cannot connect to home drive

Users are unable to shut down the workstation, only log off is available

Users automatically logged off after an active screensaver

Users can no longer log on, but existing sessions stay active

Users can save large amount of data directly in their Desktop folder

Users cannot kill hanging applications

Variable in application name only working after refreshing manually

Variable in menu name not working

Very long logon and logoff time when trying to connect to Citrix MetaFrame or Citrix 1.8

Welcome description window contains content regarding PowerHelp, despite PowerHelp is disabled

What are the Command line switches for Internet Explorer?

What is the function of the pwrmenu.ini

When creating a new folder, a folder named "New Folder" is created, which has to be renamed

When logging on to RES PowerFuse or Workspace Manager, only Explorer will be opened instead of full Windows desktop

When Microsoft Outlook is started, the process becomes active, but not visible for users

When opening a minimized application from the taskbar, the window will not be restored to its original size

When opening an application on a network drive, a warning will be displayed

When opening or saving files in certain applications, local or network drives will not be displayed

When trying to open a file, dialog application seems to hang

Windows applications crash when clicking the drop-down list (used to save or open documents)

Windows desktop taskbar toolbars unavailable or missing

Windows Explorer Shell appears 20/30 sec after RES PowerFuse splash screen

Windows Key not functional in RES PowerFuse Shell

Word 97 freezes at splashscreen

Workspace Trinity item appears in the taskbar when launching a RES PowerFuse managed Published Application

Workstation with RES Subscriber does restart instead of shutdown

Workstations in Local fallback are running in "Trial Mode"

Expand Error Messages

Expand Installation / Upgrade

Installation / Upgrade

Expand Instant Reports

Instant Reports

Expand Logon/Logoff

Expand Monitoring, Auditing & Alerting

Monitoring, Auditing & Alerting

Expand Performance Management

Performance Management

Expand RES PowerFuse Setup

RES PowerFuse Setup

Expand RES Service

Starting the first RES PowerFuse session after a (re)boot maybe slow

Unable to add exclusions from Sampled Data

Expand RES Subscriber (Agent)/RES PowerFuse Workspace Extender

RES Subscriber (Agent)/RES PowerFuse Workspace Extender

Expand RES Automation Manager (RES Wisdom)

RES Automation Manager (RES Wisdom)

Expand RES Virtual Desktop Extender

RES Virtual Desktop Extender

Collapse Administration Guides

Administration Guides

RES Automation Manager 2011

RES Automation Manager 2012

Service Orchestration 2011

RES Workspace Manager 2011

RES PowerFuse 2010

Q200033 Delay when switching between menus in Microsoft Office 97

Switching menus in a Microsoft Office application (for example from the "File" menu to the "Edit" menu) can take up to 10 seconds. The problem only occurs when connecting through ICA and not when connecting through RDP.

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Copyright © 1998-2011 Real Enterprise Solutions Development B.V. All rights reserved, U.S. Pat. No. "US 7,433,962", patents pending. RES, RES Workspace Manager, RES Automation Manager, the RES logo and the RES Workspace Manager Logo are registered trademarks of Real Enterprise Solutions Nederland B.V. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other product names, company names, marks, logos, and symbols are trademarks of their respective owners.